3M opened its first Customer Centre in Shenzhen in March 2000. It aims
to improve efficiency, responsiveness and reliability of 3M as a supplier
in China, as well as to provide a seamless world-class service for our
3M Shenzhen Customer Centre is an innovative concept of customer service,
providing solutions to fill up supply chain gaps resulting from the
separation of customers design centres and the manufacturing plants.
Supported by our five Asian operations in China, Hong Kong, Taiwan, Japan
and Korea, the Centre will ensure timely business to business dialog, and
catalyze the knowledge transfer between 3M's transnational customers and
our global network. Additionally, it serves as the base to conduct feasibility
studies on incubation of new businesses in China.
The Centre is available for use by all our customers and 3M employees worldwide.
It has a multi-functional design infrastructure that provides flexibility to
conduct seminars, application training, meetings, product demonstrations, etc.
Mark Sinnard, previous Managing Director of 3M China Limited, commented,
The Centre is the 1 of its kind for
3M worldwide. We regard the establishment as a long-term commitment to
the China market and its economic development, as well as a long-term
investment on the relationship with the region's highly valued customers.
3M's "One face, One voice" initiative which aims to provide consistent
and value-added customer services, with global information sharing and
team-selling will be further strengthened by the new customer centre,
added Tom Heim, previous Managing Director of 3M Hong Kong Ltd.