|
Sales Support 銷售支援
|
Performance
工作表現
|
Importance
重要程度
|
| 1 |
3M's sales contact responds to your special
requests in a timely manner
3M 營業代表回應客戸特別需要的效率
|
|
|
| 2 |
The accuracy of handling your enquiry and
quotation
3M 處理 貴司的查詢及報價的準確性
|
|
|
| 3 |
The information provided to you is
comprehensive and sufficient
3M 提供給 貴司的資料是否充足完備
|
|
|
| 4 |
The overall attitude & courtesy of 3M's
Sales contact
3M 營業代表在跟進 貴司的查詢時表現
|
|
|
| |
Customer Services
Support 顧客服務支援
|
Performance 工作表現
|
Importance 重要程度
|
| 5 |
3M's Customer Services process your orders
accurately
3M 客戸服務部處理訂單的準確性
|
|
|
| 6 |
3M's Customer Services respond & handle
your urgent orders in a timely manner
3M
客戸服務部處理緊急訂單的反應
|
|
|
| 7 |
3M's Customer Services answer inquiries of
order status in a timely manner
3M 客戸服務部回應訂單咨詢的效率
|
|
|
| 8 |
The overall attitude & courtesy of 3M's
Customer Services Representative
整體 3M 客戶服務部的態度及禮貌
|
|
|
| |
Technical Support
技術支援
|
Performance 工作表現
|
Importance 重要程度
|
| 9 |
3M Technical Department provides you with
accurate technical information
3M 技術部門提供準確的技術資料
|
|
|
| 10 |
3M Technical Department assists you in
product applications
3M 技術部門提供產品應用上的協助
|
|
|
| 11 |
3M Technical Department can recommend you
the right product
3M 技術部門建議合適的產品
|
|
|
| 12 |
3M Techncal Department can provide product
trial
3M 技術部門提供試產上的協助
|
|
|
| 13 |
3M Techncal Department delivers professional
technical seminars and product training
3M 技術部門提供專業的產品培訓及講座
|
|
|
| |
Local Delivery
Service 本地運輸服務
|
Performance 工作表現
|
Importance 重要程度
|
| 14 |
3M Distribution Center meets delivery
promise (includes on time and attitude)
3M 貨倉部符合送貨允諾 (包括準時及態度)
|
|
|
| 15 |
3M Distribution Center meets/exceeds
competitor's delivery
3M 貨倉部符合/超越其他供應商送貨服務
|
|
|
| |
Invoice &
Credit Service 發票及信貸服務
|
Performance 工作表現
|
Importance 重要程度
|
| 16 |
3M presents you the statement and invoice in
a timely manner
3M 提供月結單及發票是否及時
|
|
|
| 17 |
3M presents you the invoice is clear and
correct
3M 提供的發票是否清楚而內容正確
|
|
|
| 18 |
3M meets/exceeds competitor's payment
terms
與其他供應商比較，3M 提供適切的付款條件
|
|
|
| |
Product Price
& Quality 產品價格及質素
|
Performance 工作表現
|
Importance 重要程度
|
| 19 |
3M pricing is reasonable, fair and
consistent to market
3M 産品的價格合理, 與品質相符
|
|
|
| 20 |
3M delivers quality products and services,
that meets or exceeds customers' needs and
expectations
3M 提供優質產品及服務以符合/超越客戸需要及期望
|
|
|
| |
Environmental
Protection 環境保護
|
Performance 工作表現
|
Importance 重要程度
|
| 21 |
3M delivers environmental friendly products
and services, that helps protect local
environment
3M 提供環保產品及服務以幇助推廣及保護當地環境
|
|
|
