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1
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3M's sales contact responds to
your special
requests in a timely manner
3M 營業代表回應客戸特別需要的效率
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| 2 |
The accuracy of handling your
enquiry and
quotation
3M 處理 貴司的查詢及報價的準確性
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| 3 |
The information provided to you
is
comprehensive and sufficient
3M 提供給 貴司的資料是否充足完備
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| 4 |
The overall attitude &
courtesy of 3M's
Sales contact
3M 營業代表在跟進 貴司的查詢時表現
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Customer Services
Support 顧客服務支援
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Performance 工作表現
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Importance 重要程度
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| 5 |
3M's Customer Services process
your orders
accurately
3M 客戸服務部處理訂單的準確性
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| 6 |
3M's Customer Services respond
& handle
your urgent orders in a timely
manner
3M
客戸服務部處理緊急訂單的反應
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| 7 |
3M's Customer Services answer
inquiries of
order status in a timely
manner
3M 客戸服務部回應訂單咨詢的效率
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| 8 |
The overall attitude &
courtesy of 3M's
Customer Services
Representative
整體 3M 客戶服務部的態度及禮貌
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Technical Support
技術支援
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Performance 工作表現
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Importance 重要程度
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| 9 |
3M Technical Department provides
you with
accurate technical
information
3M 技術部門提供準確的技術資料
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| 10 |
3M Technical Department assists
you in
product applications
3M 技術部門提供產品應用上的協助
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| 11 |
3M Technical Department can
recommend you
the right product
3M 技術部門建議合適的產品
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| 12 |
3M Techncal Department can
provide product
trial
3M 技術部門提供試產上的協助
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| 13 |
3M Techncal Department delivers
professional
technical seminars and product
training
3M 技術部門提供專業的產品培訓及講座
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Local
Delivery
Service 本地運輸服務
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Performance 工作表現
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Importance 重要程度
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| 14 |
3M Distribution Center meets
delivery
promise (includes on time and
attitude)
3M 貨倉部符合送貨允諾 (包括準時及態度)
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| 15 |
3M Distribution Center
meets/exceeds
competitor's delivery
3M 貨倉部符合/超越其他供應商送貨服務
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Invoice &
Credit Service 發票及信貸服務
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Performance 工作表現
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Importance 重要程度
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| 16 |
3M presents you the statement
and invoice in
a timely manner
3M 提供月結單及發票是否及時
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| 17 |
3M presents you the invoice is
clear and
correct
3M 提供的發票是否清楚而內容正確
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| 18 |
3M meets/exceeds competitor's
payment
terms
與其他供應商比較，3M 提供適切的付款條件
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Product Price
& Quality 產品價格及質素
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Performance 工作表現
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Importance 重要程度
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| 19 |
3M pricing is reasonable, fair
and
consistent to market
3M 産品的價格合理, 與品質相符
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| 20 |
3M delivers quality products and
services,
that meets or exceeds customers'
needs and
expectations
3M 提供優質產品及服務以符合/超越客戸需要及期望
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Environmental
Protection 環境保護
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Performance 工作表現
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Importance 重要程度
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| 21 |
3M delivers environmental
friendly products
and services, that helps protect
local
environment
3M 提供環保產品及服務以幇助推廣及保護當地環境
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